Privacy Policy ratu89 — Malaysia Player Data Protection

This Privacy Policy ("Policy") describes how ratu89 ("we", "Platform") collects, uses, stores, and protects your personal data when you use our online entertainment platform at ratu89.click.

This Policy applies to:

• All registered members of the ratu89 platform.
• Website visitors who have not registered but are browsing our content.
• Anyone who interacts with our platform through any device or channel.

By registering an account or continuing to use the ratu89 platform after any changes to this Policy are published, you confirm that you have read and agreed to the terms set out here. This Policy should be read together with Terms & Conditions ratu89.

Ratu89 acts as the data controller for all personal information collected through our platform. This means we are responsible for deciding how and why your data is collected and processed, and for ensuring this is done to the highest data protection standards.

Ratu89 collects personal data from you in several ways — directly when you register and use the platform, and automatically through tracking technologies such as cookies. The following are the categories of data we collect:

Registration & Identity Data:

• Full name (as shown on your identity card).
• An active Malaysian phone number.
• Email address (if provided).
• Date of birth (for age verification).
• Identity card (IC) number — only when required for the KYC (Know Your Customer) process for large withdrawals.

Financial & Transaction Data:

• Deposit and withdrawal history in Malaysian Ringgit (RM).
• Payment method used — Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost or ShopeePay.
• Bank account number or digital wallet ID (for payment processing purposes only).

Gaming & Activity Data:

• Game history — games played, bets placed, wins and losses.
• Sports betting history — matches wagered on, bet types, amounts and outcomes.
• Account login and logout activity.
• Interactions with responsible gaming features — deposit limits, self-exclusion, and so on.

Technical & Device Data:

• IP address and approximate location information.
• Device type, operating system and web browser used.
• Cookie and session data.
• Technical error logs when platform issues occur.

Ratu89 only collects and processes your personal data for legitimate and necessary purposes. We do not gather excessive data that is irrelevant to the services we offer. The primary purposes for data processing at ratu89 are:

• Account registration and management: Creating and maintaining your member account, verifying your identity, and ensuring account security.
• Financial transaction processing: Processing your deposits and withdrawals in MYR via supported payment methods — Touch 'n Go, GrabPay, DuitNow, FPX, Boost and ShopeePay.
• Provision of entertainment services: Giving you access to live casino games, Sports Betting (Malaysia Super League, EPL, badminton, e-sports), online lottery and slots.
• Customer support: Handling your enquiries, complaints and assistance requests via live chat or email.
• KYC compliance and fraud prevention: Verifying member identity to prevent fraud, money laundering, and the use of duplicate accounts.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance.
• Platform improvement: Analysing usage data in aggregate form (without identifying individuals) to improve ratu89's performance and user experience.
• Marketing communications: Sending information about ratu89 promotions, bonuses, and offers — only if you have given consent to receive such communications.

The security of your personal data is a top priority for ratu89. We invest continuously in our security infrastructure and take a multi-layered protection approach to keep your data safe at all times.

Technical security measures we employ:

• 256-bit SSL/TLS Encryption: All communication between your device and ratu89's servers is encrypted using 256-bit SSL/TLS protocol — the same technology used by Malaysia's leading financial institutions.
• Data encryption at rest: Sensitive data such as financial information and identity verification documents is encrypted when stored on our servers.
• Multi-layer firewall: ratu89 servers are protected by advanced firewalls that filter suspicious traffic and block unauthorised access attempts.
• Intrusion detection system (IDS): We use automated systems that monitor network traffic in real time to detect and respond to security threats.
• 24-hour monitoring: ratu89's security team monitors our systems around the clock to detect any abnormal or suspicious activity.
• Regular security audits: The ratu89 platform undergoes periodic independent security audits to identify and address any vulnerabilities.

Organisational measures we have in place:

• Only staff who require access to your data to carry out their duties are permitted to do so — based on the principle of least privilege.
• All ratu89 staff who handle personal data undergo regular data protection training.
• Staff access to systems containing personal data is logged and reviewed on a regular basis.

While we take all reasonable steps to protect your data, no security system is completely foolproof. In the event of a security incident affecting your personal data, ratu89 will notify you promptly through the appropriate channels and take the necessary remedial action.

Ratu89 does not sell, rent or trade members' personal data to any third party for marketing or commercial purposes. This is our absolute commitment.

However, in the course of operating the platform, ratu89 may share your personal data with selected third parties in the following limited circumstances:

• Payment service providers: When you make a deposit or withdrawal, the necessary transaction details are shared with providers such as Touch 'n Go, GrabPay, DuitNow, FPX, Boost or ShopeePay to process your payment. These providers are subject to their own privacy policies and are not permitted to use your data for any other purpose.
• Game software providers: Our casino and slots game providers may receive game-related data necessary for the technical operation of the games. This data does not contain any financial information or personally identifiable details.
• Competent authorities: ratu89 may be required to disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where mandated by Malaysian law or a valid court order.
• Technical service providers: Server infrastructure providers and other technical service providers who assist us in operating the platform may have limited access to your data as part of the services they deliver. All such providers are bound by strict data confidentiality agreements.

In all instances of data sharing, ratu89 ensures that the third parties involved maintain data protection standards equal to or higher than our own. We will not share more data than is strictly necessary for the relevant purpose.

Ratu89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functionality — including maintaining your login session, saving language preferences, and keeping your account secure. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collecting information about how you use the ratu89 platform — pages visited, time spent, and any errors encountered. This information is used in aggregate form to improve platform performance.
• Functional Cookies: Storing your preferences such as display settings, game preferences and other information that allows us to provide a more personalised experience.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the ratu89 platform and your overall gaming experience.

Ratu89 does not use third-party tracking technologies for cross-site advertising. We do not install advertising pixels or tracking scripts from external ad networks on our platform.

Ratu89 retains your personal data only for as long as it is needed for the purposes set out in this Policy, or as required by applicable law.

General retention periods we follow:

• Active account data: For as long as your account remains active and you continue using the ratu89 platform. This data is updated continuously throughout the duration of your membership.
• Financial transaction data: Retained for a minimum of 7 years from the date of transaction, in line with standard financial record-keeping requirements. This includes deposit and withdrawal history in MYR.
• Customer support communication logs: Retained for 3 years after the conclusion of the relevant interaction for reference and future dispute resolution purposes.
• Data following account closure: When you close your ratu89 account, most active data will be deleted or anonymised within 90 days. However, certain records may be retained for a longer period if required by law or for fraud prevention purposes.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to your identity. ratu89 uses secure data deletion methods to ensure that deleted data cannot be recovered.

As a ratu89 member, you have certain rights concerning your personal data. ratu89 fully respects these rights and will handle any related requests promptly and responsibly.

• Right to Access: You have the right to know what personal data we hold about you and to request a copy of it.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: Under certain circumstances, you have the right to request that we delete your personal data (the "right to be forgotten").
• Right to Withdraw Consent: Where you have given consent for specific data processing activities (such as marketing communications), you have the right to withdraw that consent at any time.
• Right to Object: You have the right to object to the processing of your personal data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider, where applicable.

To exercise any of the rights above, contact the ratu89 team via in-platform live chat or email at support@ratu89.click. We will verify your identity before processing the request and aim to resolve it within 7 working days.

Please note that some deletion requests may not be fulfilled in full where the data in question is still required for legal compliance or fraud prevention purposes.

The ratu89 platform is for adult entertainment only and is intended solely for users aged 18 years of age and above. ratu89 does not knowingly collect, store or process personal data from individuals under the age of 18.

We take several measures to prevent access by minors:

• All members are required to confirm that they are 18 years of age or older at the time of registration.
• Ratu89 reserves the right to request additional age verification — including a copy of your identity card — if there is any doubt about a member's actual age.
• Accounts suspected of being owned or used by underage individuals will be suspended immediately pending the outcome of an investigation.

If you discover that a child has registered for or is using the ratu89 platform, please contact us immediately at support@ratu89.click. We will take immediate action to close the account in question and delete all associated data.

If you have any questions, concerns or requests regarding this Privacy Policy or how ratu89 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the ratu89 platform. This is the fastest way to get a response — with an average response time of under 2 minutes.
• Email: support@ratu89.click — for detailed written enquiries about privacy and data. We will respond within 2 business days.

When contacting us regarding privacy, please include:

• Your full name and ratu89 account number.
• Type of request (data access, transfer, deletion, complaint, etc.).
• Sufficient details for us to process your request accurately.

Ratu89 is committed to resolving all privacy-related enquiries and complaints fairly, transparently and within a reasonable timeframe. Your trust in us is something we take to heart.

This Privacy Policy was last updated on January 2026. ratu89 reserves the right to amend this Policy from time to time. Members will be notified of any significant changes via an in-platform notice. The latest version of this Policy is always available on this page.