Terms & Conditions ratu89 — Platform Terms of Use for Malaysia

By accessing, registering for, or using the ratu89 platform in any capacity, you expressly and unconditionally agree to be bound by these Terms and Conditions, along with all policies incorporated herein by reference, including our Privacy Policy and Responsible Gaming Policy.

This acceptance is binding and cannot be withdrawn once you begin using the platform. If you are registering on behalf of a company or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Ratu89 provides online entertainment services including, but not limited to: live casino (baccarat, blackjack, roulette), Sports Betting (Liga Super Malaysia, EPL, badminton, e-sports), online lottery, and slots. All services are subject to these Terms.

To register and use the ratu89 platform, you must meet all of the following eligibility criteria:

• At least 18 years old at the time of registration.
• Being located in a jurisdiction where the use of online entertainment platforms is permitted by law.
• Must have an active and verifiable Malaysian phone number.
• Has never been banned or suspended from using the ratu89 platform previously.
• Not registering on behalf of another person or using a false identity.

Each individual is only permitted to hold one (1) active account at ratu89 at any time. Creating multiple accounts is a serious violation of these Terms and may result in the closure of all associated accounts and the freezing of any existing balances.

You are fully responsible for ensuring that all information provided during registration is accurate, complete, and up to date. ratu89 reserves the right to request identity verification documents at any time to meet compliance requirements. Failure to provide the requested documents may result in temporary suspension or account closure.

Your ratu89 account password is solely your responsibility. Do not share it with anyone. If you suspect your account has been accessed without authorisation, contact the ratu89 support team immediately via live chat.

All financial transactions on ratu89 are conducted in Malaysian Ringgit (MYR). Our platform supports the following local payment methods:

• Touch 'n Go eWallet
• GrabPay
• DuitNow QR
• FPX — including Maybank2u, CIMB Clicks, RHB Now, and other supported Malaysian banks
• Boost
• ShopeePay

Deposit: The minimum deposit amount is RM10 for all payment methods. Funds are credited to your ratu89 account within seconds to a few minutes depending on the method used. ratu89 does not charge any processing fees for deposits.

Withdrawal: The minimum withdrawal amount is RM50. ratu89 processes withdrawal requests within 5 to 15 minutes in most cases. Withdrawals can only be made to a bank account or digital wallet registered under the same name as the ratu89 account. ratu89 reserves the right to request identity verification before processing withdrawals, particularly for larger amounts.

Bonus Balance: Bonus balances must meet the specified wagering requirements before they can be withdrawn. Please refer to the relevant bonus terms for full details.

Ratu89 offers a wide range of bonuses and promotions for members, including a welcome bonus, reload bonuses, weekly cashback, and promotions tied to major sporting events such as the EPL, Malaysia Super League, and BWF badminton tournaments. All bonuses are subject to the specific terms stated in each respective offer.

General terms applicable to all ratu89 bonuses:

• Bonuses may only be credited to one account per individual, phone number, IP address, and device.
• All bonuses carry a wagering requirement that must be met before any withdrawal can be made. The wagering requirement will be clearly stated for each bonus offer.
• Ratu89 reserves the right to forfeit any bonus obtained through unfair means or in violation of these Terms.
• Bonuses may not be transferred between accounts or converted directly to cash without first meeting the applicable wagering requirements.
• Ratu89 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Any attempt to exploit or abuse ratu89 bonuses — including the use of multiple accounts, hedging bets to meet wagering requirements, or any other method deemed dishonest — will result in bonus forfeiture and potential account closure.

All casino games available on ratu89 — including live blackjack, live baccarat, roulette, slots, and other table games — operate according to established rules and are independently audited to ensure fairness.

• The minimum and maximum betting limits for each game are clearly displayed within the respective game interface.
• The outcome of each game round is final and cannot be disputed unless there is clear evidence of a technical error.
• In the event of a technical error that affects the outcome of a game, ratu89 reserves the right to void the affected round and return the wagered amount to the player.
• Live casino games use real physical cards and human dealers — no random number generator (RNG) is involved in live play.
• The RTP (Return to Player) for each slots game and other RNG games is stated in the respective game information.

Any attempt to use third-party software, automated bots, or any other method to gain an unfair advantage over the platform or other players is strictly prohibited and will result in immediate account closure.

The ratu89 Sports Betting platform covers more than 30 sport categories, including football (Malaysia Super League, EPL, La Liga), badminton (BWF World Tour, Thomas Cup), esports (Mobile Legends, DOTA 2, CS2), tennis, basketball, and many more.

General Sports Betting terms at ratu89:

• All confirmed bets are final and cannot be cancelled except under the circumstances outlined in our cancellation policy.
• If a match is postponed and not resumed within 24 hours of the scheduled time, all pre-match bets placed on that match will be voided and the full amount refunded.
• The odds displayed are real-time odds and may change before you confirm your bet. The odds shown at the time of confirmation are the odds that will apply.
• An accumulator bet wins only if every selection on the bet slip is correct.
• Ratu89 reserves the right to limit or refuse bets on any account at our sole discretion, particularly where there are indications of attempted manipulation or fraud.

For live betting, all bets entered and confirmed during an ongoing match are subject to time limits set by the system. Any bet placed after the relevant event has occurred (for example, after a goal has been scored for the next goal market) will be automatically voided.

The following are strictly prohibited on the ratu89 platform and may result in immediate account closure, balance freezing, and legal action where applicable:

• Registering more than one account (duplicate accounts) or registering using another person's identity.
• Using automated bots, third-party software, or any technical means to gain an unfair advantage.
• Collusion or cooperation between players to manipulate game outcomes or obtain bonuses fraudulently.
• Money laundering or using the ratu89 platform for any unlawful purpose.
• Abusing the bonus system, including placing hedging bets designed to meet bonus wagering requirements without genuine risk.
• Threatening, insulting, or behaving disrespectfully towards dealers, support staff, or other players.
• Providing false personal information during registration or the identity verification process.
• Attempting to access or interfere with ratu89's technical systems without authorisation.

Ratu89 uses a sophisticated monitoring system to detect unusual activity. Any account suspected of violating the rules above may be temporarily suspended pending investigation. Any winnings obtained through means that breach these Terms may be voided.

Ratu89 reserves the right to suspend or close any account at any time for the following reasons:

• Breach of any of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or any breach of applicable laws.
• Requests from law enforcement or relevant regulatory bodies.
• Account inactivity for more than 12 consecutive months.
• Request by the member themselves (self-break or voluntary closure).

In the event of account closure due to a breach of these Terms, ratu89 reserves the right to forfeit any winnings or bonus balances associated with the violating activity. Any genuine cash balance (excluding bonuses) legitimately earned will be returned to the member once the investigation is concluded, unless there is a legal requirement preventing such a return.

Members who wish to close their own account may do so through account settings or by contacting ratu89 customer support. Voluntary closures will be processed within 24 hours, and all real money balances will be returned within 5 business days.

Ratu89 takes the protection of all members' personal data seriously, in line with industry best practices. All personal information you provide to us — including your name, phone number, financial details, and gaming history — is protected with 256-bit SSL encryption.

Ratu89 collects and processes your personal data for the following purposes:

• Verifying your identity and fulfilling KYC (Know Your Customer) requirements.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer support services.
• Sending information about relevant promotions and offers (if you have given your consent).
• Detecting and preventing fraud and illegal activities.

Ratu89 will not sell, rent, or disclose your personal data to third parties without your explicit consent, except as required by law or a regulatory authority. For full details on how we handle your data, please refer to Privacy Policy ratu89.

Ratu89 is fully committed to the principles of responsible gaming. We provide a range of self-management tools that members can activate at any time through their account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum loss amount for your chosen time period.
• Session Time Limit: Limit the amount of time you spend on the platform per session.
• Self-Break: Lock your account for a period of 24 hours, 7 days, 30 days, or longer based on your needs.

Ratu89 strictly prohibits any individual who has requested self-exclusion or a self-break from accessing our platform during the requested period. Any attempt to register a new account while a self-break is in effect will be declined.

Remember: casino games and Sports Betting are meant to be entertainment, not a source of income or a way to resolve financial problems. If you feel that gaming is starting to negatively affect your daily life, please seek help. For more information, visit the Responsible Gaming ours.

To the extent permitted by applicable law, ratu89 is not liable for:

• Any financial losses incurred through the use of the platform, unless directly caused by ratu89's gross negligence or fraud.
• Temporary service disruptions due to technical maintenance, third-party network failures, or circumstances beyond ratu89's control.
• Delays in deposit or withdrawal processing caused by third-party payment providers.
• Losses resulting from unauthorised access to your account caused by your own negligence in safeguarding your login credentials.
• Game results that have been disputed but already finalized by the system in accordance with the established rules.

Ratu89 makes no guarantee that the platform will operate without interruption or errors at all times. That said, we are committed to maintaining high platform uptime and will work to resolve any technical disruptions as quickly as possible.

Ratu89 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon being posted on this page with the latest update date. ratu89 will endeavour to notify members of significant changes via an in-platform notice or by email where applicable.

Continued use of the ratu89 platform after changes have been posted constitutes your acceptance of the revised Terms. If you do not agree with any changes, you have the right to close your account and withdraw your remaining balance before the changes come into effect.

These Terms and Conditions, together with any disputes arising from or in connection with them, are governed by applicable law. Any dispute between a member and ratu89 shall first be addressed through voluntary negotiation. If a resolution cannot be reached, the dispute may be referred to the relevant arbitration body or court.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified or severed to the extent necessary, and the remaining provisions of these Terms will continue in full force and effect.

For any questions or enquiries regarding these Terms and Conditions, please contact the ratu89 customer support team via live chat or email at support@ratu89.click.